Copy link to clipboard
Copied
Hi,
I am now facing a problem about not being able to purchase the student plan of the creative cloud. The website said that it is because adobe does not provide this service for China (region).
However, I was trying to purchase it in CANADA where I currently live and study in. I just don't understand why the website refused me to purchase it without asking the academic information.
I never got this type of problems when downloading or purchasing other softwares.
How can I solve this problem and purchase the student plan of your product as soon as possible?
Thank you.
If you created your Adobe ID in China, you need to change
Some Change/Verify Account links https://forums.adobe.com/thread/1465499 that may help
-Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-cloud.html
-email address https://forums.adobe.com/thread/1446019
-http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html
-change currency https://forums.adobe.com/thread/1999694
-change store http://www.adobe.com/store_selector/storeselector.html
...Copy link to clipboard
Copied
If you created your Adobe ID in China, you need to change
Some Change/Verify Account links https://forums.adobe.com/thread/1465499 that may help
-Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-...
-email address https://forums.adobe.com/thread/1446019
-http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html
-change currency https://forums.adobe.com/thread/1999694
-change store http://www.adobe.com/store_selector/storeselector.html
OR
This is an open forum, not Adobe support... click below to contact Adobe staff to help
While the forums are open 24/7 you may not contact Adobe support at all times
Chat help: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME
Be sure to remain signed in with your Adobe ID before accessing the link below
Creative Cloud support (all Creative Cloud customer service issues)
Copy link to clipboard
Copied
Hi, I'm not able to purchase the creative cloud subscription,my region is india and it's set exactly to that. But when I try to purchase the Adobe cc students plan, my number gets highlites with red and the payment doesn't completes. Please help me fix this issue. I have a big project coming and my trial just finished
Copy link to clipboard
Copied
May not be available in India
Locations http://www.adobe.com/content/dam/Adobe/en/products/creativecloud/cc/pdfs/cc-availability-matrix.pdf
-Adobe Resellers http://adobedealreg.force.com/PartnerSearch?lang=en