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I cannot purchase creative cloud's student plan :(

New Here ,
Jan 24, 2017

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Hi,

I am now facing a problem about not being able to purchase the student plan of the creative cloud. The website said that it is because adobe does not provide this service for China (region).

However, I was trying to purchase it in CANADA where I currently live and study in. I just don't understand why the website refused me to purchase it without asking the academic information.

I never got this type of problems when downloading or purchasing other softwares.

How can I solve this problem and purchase the student plan of your product as soon as possible?

Thank you.

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

If you created your Adobe ID in China, you need to change

Some Change/Verify Account links https://forums.adobe.com/thread/1465499 that may help

-Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-cloud.html

-email address https://forums.adobe.com/thread/1446019

-http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

-change currency https://forums.adobe.com/thread/1999694

-change store http://www.adobe.com/store_selector/storeselector.html

OR

This is an open forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Creative Cloud

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I cannot purchase creative cloud's student plan :(

New Here ,
Jan 24, 2017

Copy link to clipboard

Copied

Hi,

I am now facing a problem about not being able to purchase the student plan of the creative cloud. The website said that it is because adobe does not provide this service for China (region).

However, I was trying to purchase it in CANADA where I currently live and study in. I just don't understand why the website refused me to purchase it without asking the academic information.

I never got this type of problems when downloading or purchasing other softwares.

How can I solve this problem and purchase the student plan of your product as soon as possible?

Thank you.

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

If you created your Adobe ID in China, you need to change

Some Change/Verify Account links https://forums.adobe.com/thread/1465499 that may help

-Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-cloud.html

-email address https://forums.adobe.com/thread/1446019

-http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

-change currency https://forums.adobe.com/thread/1999694

-change store http://www.adobe.com/store_selector/storeselector.html

OR

This is an open forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

TOPICS
Creative Cloud

Views

164

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Jan 24, 2017 0
Most Valuable Participant ,
Jan 24, 2017

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If you created your Adobe ID in China, you need to change

Some Change/Verify Account links https://forums.adobe.com/thread/1465499 that may help

-Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-...

-email address https://forums.adobe.com/thread/1446019

-http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

-change currency https://forums.adobe.com/thread/1999694

-change store http://www.adobe.com/store_selector/storeselector.html

OR

This is an open forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Jan 24, 2017 0
New Here ,
Sep 07, 2020

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Hi, I'm not able to purchase the creative cloud subscription,my region is india and it's set exactly to that. But when I try to purchase the Adobe cc students plan, my number gets highlites with red and the payment doesn't completes. Please help me fix this issue. I have a big project coming and my trial just finished

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Sep 07, 2020 0
Most Valuable Participant ,
Sep 07, 2020

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Sep 07, 2020 0