I cannot run Creative Cloud (Spinning circle)

Community Beginner ,
May 20, 2015 May 20, 2015

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Stuck on a spinning wheel

Screen Shot 2015-05-20 at 5.58.10 PM.png

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correct answers 1 Correct Answer

Adobe Community Professional , May 20, 2015 May 20, 2015
Okay , I will copy and  paste it here :1) Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.(Applications>Utiliites)Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.2) Trash Adobe Creative Cloud from Applications well.3)1) Right click on Finder icon and  select "Go-ToFolder " option.2) You will get a te...

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Adobe Community Professional ,
May 20, 2015 May 20, 2015

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Community Beginner ,
May 20, 2015 May 20, 2015

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I do not have either of the OOBE or op.db files on my computer

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Adobe Community Professional ,
May 20, 2015 May 20, 2015

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OOBE folder locations :

WIndows :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

It will open Appdata folder.

Then navigate to Local>Adobe>OOBE

Mac :

1) Right click on Finder icon and  select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

~/library

3)Then navigate to Application Support>Adobe>OOBE.

Inside OOBE folder you can locate Opm.db file .

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Community Beginner ,
May 20, 2015 May 20, 2015

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This is what happens when i click on that

Screen Shot 2015-05-20 at 6.36.13 PM.png

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Adobe Community Professional ,
May 20, 2015 May 20, 2015

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don't open that.  just delete it or rename it.

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Adobe Community Professional ,
May 20, 2015 May 20, 2015

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Did you located Opm.db file ?

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Community Beginner ,
May 20, 2015 May 20, 2015

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yes. how do i delete or rename it?

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Adobe Community Professional ,
May 20, 2015 May 20, 2015

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Right click on Opm.db file and select " Move to Trash "  option to delete ,

To Rename : Right click on it and select GetInfo option and then expand Name section , rename and close , it will rename Automatically.

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Community Beginner ,
May 20, 2015 May 20, 2015

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I moved it to trash. still gave the blue wheel

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Adobe Community Professional ,
May 20, 2015 May 20, 2015

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Click on the below link and try with the steps mentioned below the blue spinning wheel error image :

https://forums.adobe.com/thread/1832357

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Adobe Community Professional ,
May 20, 2015 May 20, 2015

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Okay , I will copy and  paste it here :

1) Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

(Applications>Utiliites)

Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

2) Trash Adobe Creative Cloud from Applications well.

3)

1) Right click on Finder icon and  select "Go-ToFolder " option.

2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

~/library

3)Then navigate to Application Support>Adobe.

Open Adobe folder and trash folders named AAMUpdater and OOBE.

4)

1) Right click on Finder icon and  select "Go-To" Folder option.

2) You will get a text box, type-in below command and then hit 'Return' key.

/library

3)Then navigate to Application Support>Adobe.

Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.

5)

Click on the below link and download & run Adobe Cleaner tool :

Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_j...

6)

1)Please click on Apple menu icon and select System Preferences, and then click Network.

2)Choose the network that is currently connected to internet that can be Ethernet or Airport(Wireless).

3)Then click on Advanced button and click Proxies Tab.

4)Under 'Select a Proxy server to Configure' Uncheck all the proxy check boxes, then uncheck 'Use Passive FTP Mode (PASV)'.

5)Then click on Apply Now button.

7) Click on the below link and download Creative Cloud setup file and use the same to install the Creative Cloud Desktop application.

https://creative.adobe.com/products/creative-cloud

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Community Beginner ,
May 20, 2015 May 20, 2015

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thank you very much!

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Adobe Community Professional ,
May 20, 2015 May 20, 2015

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You are welcome

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Community Beginner ,
Jun 10, 2015 Jun 10, 2015

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Problem  solved. Thank you for the detailed step-by-step answer. You ROCKETH! ijs

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Adobe Community Professional ,
Jun 10, 2015 Jun 10, 2015

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You are welcome .

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Community Beginner ,
May 20, 2015 May 20, 2015

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IT WORKED!   Thank you, thank you!  Best instructions ever!

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Adobe Community Professional ,
May 21, 2015 May 21, 2015

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Glad to hear that the issue has been resolved,

You are always most welcome

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Community Beginner ,
Jun 10, 2015 Jun 10, 2015

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I think my problem was that in step 4 I was doing the same thing as in step 3, I was typing the ~ symbol for both steps, then I finally realized that step 4 didn't have the ~ symbol.  After a million times (ok maybe a thousand...lol) of doing your steps over and over I finally discovered my error and voila it worked.  Thank you so much for helping people like me who have no clue what to do or what you had me do to fix it, but it sure worked.    I don't understand why this install had to be so complicated. 

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Adobe Community Professional ,
Jun 10, 2015 Jun 10, 2015

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Glad to hear that .

Yes , ofcourse it is bit confusing been there once lol

Mac computers has 2 libraries .

~/library = User Library

/library = System Library.

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Community Beginner ,
May 23, 2015 May 23, 2015

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YEAH!!! Although I have no idea "what" each step accomplished, I am now able to access my Trial run of Photoshop.  I thank you for your clear, step-by-step instructions!!   Lezlie

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Community Beginner ,
May 23, 2015 May 23, 2015

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Thank you so much, worked a treat. I have copied your answer and saved it.

Interesting, I tried to bypass the last step as I had already downloaded Creative cloud today. That didn't work, but once I followed your link and downloaded it again. It worked.

Thank you so much.

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New Here ,
Jun 20, 2015 Jun 20, 2015

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This worked for me too.  Thanks!

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Adobe Community Professional ,
Jun 20, 2015 Jun 20, 2015

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Perfect

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Community Beginner ,
Jun 28, 2015 Jun 28, 2015

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Brucgovn thanks. I sincerely appreciate the detail, and clarity, of the fix instructions.

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