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I cant not verification

New Here ,
Aug 22, 2020

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i had the ID that registered the membership other than the ID that was inquired.
In the case of this ID, it was subscribed to a membership that made regular payments.

The mail linked to the ID has been terminated.
So, you can't get a new password for that ID.

I want to know how to solve this.
For example, I want to change the linking to another e-mail, cancel the currently registered membership and re-member with a new ID.

I would appreciate the answer to [Email Address Removed by Moderator]

And the ID registered to the existing membership is [Email Address Removed by Moderator].

Adobe Community Professional
Correct answer by Just Shoot Me | Adobe Community Professional

I have removed the email addresses you posted. You need to Contact Adobe Directly.

Not sure what you are doing and why you have so many Adobe ID's but this is something you need to take up with Adobe support directly.

 

This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.


Best of Luck

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I cant not verification

New Here ,
Aug 22, 2020

Copy link to clipboard

Copied

i had the ID that registered the membership other than the ID that was inquired.
In the case of this ID, it was subscribed to a membership that made regular payments.

The mail linked to the ID has been terminated.
So, you can't get a new password for that ID.

I want to know how to solve this.
For example, I want to change the linking to another e-mail, cancel the currently registered membership and re-member with a new ID.

I would appreciate the answer to [Email Address Removed by Moderator]

And the ID registered to the existing membership is [Email Address Removed by Moderator].

Adobe Community Professional
Correct answer by Just Shoot Me | Adobe Community Professional

I have removed the email addresses you posted. You need to Contact Adobe Directly.

Not sure what you are doing and why you have so many Adobe ID's but this is something you need to take up with Adobe support directly.

 

This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.


Best of Luck

TOPICS
Activation

Views

56

Likes

Translate

Translate

Report

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 22, 2020 0
Most Valuable Participant ,
Aug 23, 2020

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You must contact Adobe by chat or phone. Do not believe any other reply!!! Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

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Aug 23, 2020 0
Adobe Community Professional ,
Aug 23, 2020

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I have removed the email addresses you posted. You need to Contact Adobe Directly.

Not sure what you are doing and why you have so many Adobe ID's but this is something you need to take up with Adobe support directly.

 

This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.


Best of Luck

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Aug 23, 2020 0