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I do not recommend using this product

New Here ,
May 07, 2020

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Pradeep from the "Cancelation" team was either not willing or didn't have the ability to refund 2 unautorized charges and hid behind leagal language.  When leagal language trumps simple customer service it tells you all you need to know about the company.  With many other options out there that do prioritize and cherish customer service I can not recommend using any of Adobe's products.  I can't remember the last time I've experienced such poor customer service   

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I do not recommend using this product

New Here ,
May 07, 2020

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Pradeep from the "Cancelation" team was either not willing or didn't have the ability to refund 2 unautorized charges and hid behind leagal language.  When leagal language trumps simple customer service it tells you all you need to know about the company.  With many other options out there that do prioritize and cherish customer service I can not recommend using any of Adobe's products.  I can't remember the last time I've experienced such poor customer service   

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May 07, 2020 0
Adobe Community Professional ,
May 07, 2020

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This is primarily a user to user forum. We don't have access to customer records. Are you having an issue with Premiere that maybe we could attempt to help you with?

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May 07, 2020 0
New Here ,
May 08, 2020

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If you can refund the March and April charges to my credit card that would be great if not I'll continue to inform people how poor the customer service is

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May 08, 2020 0
Adobe Community Professional ,
May 08, 2020

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What issue are you having in Premiere?

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May 08, 2020 0
Adobe Community Professional ,
May 08, 2020

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Jeff and I are just users like you, and of course, can't help with the pay issues.

 

We can help with issues while running Premiere as there's quite bit of experience with Premiere around here.

 

Neil

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May 08, 2020 0