Did you know that the default Creative Cloud subscription is a one-year subscription that's paid on a monthly basis? If you terminate that subscription before the anniversary date is up, then you will be (and got) charged the early termination fee. That early termination fee is equal to three months of your subscription or the number of months that you have remaining on a one-year subscription, whichever is lesser.
In addition, the one-year subscription is automatically renewed unless you tell Adobe not to renew it.
This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to a person rather than the AI Do be aware that Adobe's staffing is impacted by the virus, so wait times are long