I entered the photoshop elements 14 serial number and it says it is not valid

[38dgg]

I used the serial number on the email from Adobe and it says it does not match with the purchased product. What is the problem?

[KanikaS]

Hi,

Please refer:-

Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

To locate the serial number:

http://helpx.adobe.com/x-productkb/global/find-serial-number.html

Hope this helps !!!

[38dgg · Accepted solution]

Thank you for your response. I'm afraid the problem was on my end. I

ordered Elements and Premier Elements. When I received the email notice,

Adobe listed the PE number first. However, I downloaded Elements first and

tried to use the PE number--duh! Anyway, problem solved and products

successfully installed. Thanks, again,

D

On Mon, Oct 12, 2015 at 2:57 PM, kanikas100 <forums_noreply@adobe.com>

[38dgg]

Thanks. See my email response.

[KanikaS]

Glad to hear that .