i get 2 error codes opening creative cloud

New Here ,
Dec 21, 2020 Dec 21, 2020

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Ive unistalled twice and it still wont open same error pops up

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Creative Cloud, Installation

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Adobe Community Professional ,
Dec 21, 2020 Dec 21, 2020

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See this reply by Nancy OShea :

 

Update Windows and get the latest Visual C++ runtime.

https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

 

While you're at it, you should confirm that your system meets or exceeds the Creative Cloud system requirements before you install.

https://helpx.adobe.com/creative-cloud/system-requirements.html

 

from here:

https://community.adobe.com/t5/download-install/installation/m-p/10849200?page=1#M449467

 

 

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New Here ,
Dec 21, 2020 Dec 21, 2020

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It has still not worked, would the fact im using a hotspot and not a wifi be the cause of my problem?

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Adobe Community Professional ,
Dec 22, 2020 Dec 22, 2020

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That should have no bearing on that issue.

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Adobe Employee ,
Dec 22, 2020 Dec 22, 2020

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TurtleBS, if you continue to encounter problems using the current installation of Microsoft's Visual C++ redistributables, then please contact the computer manufacturer or Microsoft for additional assistance.

 

Adobe did not create the Microsoft C++ redistributables, and when they are included as part of the installation process, it is only as a courtesy. Your time would be better spent contacting the organizations that do support this component.  For more information, see https://answers.microsoft.com/en-us/windows/forum/all/do-i-really-need-all-those-microsoft-visual-c/....

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