Highlighted

I have a Full creative cloud license but most apps appear as trials- Does anyone know how to help?

Community Beginner ,
Jun 07, 2020

Copy link to clipboard

Copied

Hi, I have been given a full creative cloud license from my new employer but when I go to download some fo my apps, they appear as trials instead of download. It would be great if someone could help! adobe1.JPG

Topics

Bug, How to

Views

315

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

I have a Full creative cloud license but most apps appear as trials- Does anyone know how to help?

Community Beginner ,
Jun 07, 2020

Copy link to clipboard

Copied

Hi, I have been given a full creative cloud license from my new employer but when I go to download some fo my apps, they appear as trials instead of download. It would be great if someone could help! adobe1.JPG

Topics

Bug, How to

Views

316

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Jun 07, 2020

Copy link to clipboard

Copied

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Jun 07, 2020

Copy link to clipboard

Copied

Thank you, I'll give that a try!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Jun 07, 2020

Copy link to clipboard

Copied

If you're on a Teams/Enterprise account, contact your IT dept admin.  They need to create a package and give you the correct log-in ID and password to use.

 

If you have a personal Creative Cloud plan also on this computer, I suggest you create a 2nd computer user ID for business.

 

Nancy O'Shea, ACP
Alt-Web.com

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
nathan@ LATEST
Community Beginner ,
Jun 08, 2020

Copy link to clipboard

Copied

Thank you!

 

I'll contact them now, Thanks for the help.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...