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Hi, I have been given a full creative cloud license from my new employer but when I go to download some fo my apps, they appear as trials instead of download. It would be great if someone could help!
Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.htmlThis part copied from Nancy_OShea1. Open CC Desktop App.2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."3. Click on your Avatar (top right image).4. Sign-out of Creative Cloud.5. Close all apps.6. Restart your computer.7. Open CC Desktop app.8. Click your Avatar.9. Sign-in with your paid ID and password.
Thank you, I'll give that a try!
If you're on a Teams/Enterprise account, contact your IT dept admin. They need to create a package and give you the correct log-in ID and password to use.
If you have a personal Creative Cloud plan also on this computer, I suggest you create a 2nd computer user ID for business.
I'll contact them now, Thanks for the help.