I have a paid membership, why am is the software stating I am using a trial?

New Here ,
Aug 11, 2020 Aug 11, 2020

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I keep getting kicked out of my account, and its asking me to start a new 7 day trail.  I've been an adobe customer for years, and this is really getting me mad.  They have no problem taking my subscription fees each month.

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Creative Cloud

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correct answers 1 Correct Answer

Adobe Community Professional , Aug 11, 2020 Aug 11, 2020
Try the steps mentioned in the following link https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html If it doesn't work, then you need to contact support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled. https://helpx.adobe.com/contact.html Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human. Also, be mindful of answering a...

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Adobe Community Professional ,
Aug 11, 2020 Aug 11, 2020

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Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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