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How can I fix it or Can I have a refund for my purchase.
I have no idea what that message means... but do you have an IT administrator?
To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html-or Chat link https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session-type AGENT into the chat window to connect directly to a CSR rather than the AI
Thank you for your help.