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I have an active creative cloud key which lets me use everything, lightroom says I need to buy it

New Here ,
Feb 04, 2020

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I have used creative cloud apps for 2 years now, I renewed my key about a month ago, everything has worked perfectly until a few days ago, I started up lightroom and get prompted to buy it, I click buy and it says im subscribed and its all good, I close the window and it doesnt allow me to do anything and has a thing that says buy. Photoshop and other programs work fine, I even checked the status of my key on my profile and it shows it was only put in recently and is still in effect.

Please help

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Activation, Creative Cloud

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I have an active creative cloud key which lets me use everything, lightroom says I need to buy it

New Here ,
Feb 04, 2020

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I have used creative cloud apps for 2 years now, I renewed my key about a month ago, everything has worked perfectly until a few days ago, I started up lightroom and get prompted to buy it, I click buy and it says im subscribed and its all good, I close the window and it doesnt allow me to do anything and has a thing that says buy. Photoshop and other programs work fine, I even checked the status of my key on my profile and it shows it was only put in recently and is still in effect.

Please help

Topics

Activation, Creative Cloud

Views

278

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Adobe Community Professional ,
Feb 04, 2020

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Hi

Try signing out to the Creative Cloud app and back in again

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New Here ,
Feb 04, 2020

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Thanks for the speedy reply, sadly though I just did that and its still happening.

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Adobe Community Professional ,
Feb 04, 2020

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New Here ,
Feb 04, 2020

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I have satisfied all of those requirements, currently I am uninstalling and reinstalling LR to see if it works

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New Here ,
Feb 04, 2020

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Yep reinstalled and the problem persists, it says Trial expired: Buy now, I click it and it says I have subscribed and its all good

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Adobe Community Professional ,
Feb 04, 2020

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Log into the main Adobe site and check the status of your subscription.

 

If everything looks OK there then you will need to contact Adobe directly.

 

https://www.adobe.com/about-adobe/contact.html

 

or use the Chat system.

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New Here ,
Feb 04, 2020

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Yeah I might have to contact adobe directly, I just checked it and it's creative cloud all apps prepaid subscription which ends November this year, but still everything but LR works

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