Highlighted

I have had a creative cloud membership for two years and now I can only download as trial versions

New Here ,
Jul 25, 2020

Copy link to clipboard

Copied

I am a current student and purchased a creative cloud membership about two years ago. All of the sudden when I open any program, it wants me to try the trial version. Strangely, it let me download a program that I had not downloaded; yet, the programs that I did have will no longer open unless I agree to a trial version. 

 

Topics

Creative Cloud

Views

61

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

I have had a creative cloud membership for two years and now I can only download as trial versions

New Here ,
Jul 25, 2020

Copy link to clipboard

Copied

I am a current student and purchased a creative cloud membership about two years ago. All of the sudden when I open any program, it wants me to try the trial version. Strangely, it let me download a program that I had not downloaded; yet, the programs that I did have will no longer open unless I agree to a trial version. 

 

Topics

Creative Cloud

Views

62

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Jul 25, 2020

Copy link to clipboard

Copied

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
LH6 LATEST
New Here ,
Jul 28, 2020

Copy link to clipboard

Copied

Hi John, 

Thank you for the suggestions. I took the time to try all of the troubleshooting tips, in addition to reverting to trial versions but none worked. 

I also noticed that when I login, under Plans, it says no items available.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...