I have no option to deactivate users to install on another computer

[ruedito]

He leído en la Ayuda que si no puedo desactivar el equipo, me pondré en contacto con Adobe. Me es totalmente imposible ponerme en contacto con Adobe. Necesito ayuda con esto por favor Gracias.

[kglad]

check your account (plans > manage plans > check bottom of page) to manage your computer sign ins, https://account.adobe.com

[ruedito]

Hello and thank you for your reply. I have and there my registered Adobe 9 pro product appears. The problem is that it does not allow me to use it because it asks me to previously deactivate 2 other accounts that are already on computers that do not have access to them. What I need is to deactivate at least one of the licenses in order to continue using it on my computer.

[kglad]

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

ask for an acrobat 9 pro activation count reset.  ask for nothing else related to the unsupported acrobat 9 or you will not be helped.

[ruedito]

Thank you very much for your attention.
I would like to reply to an email received from the email address;
customercare-chatsupport@adobe.com
In this email I was offered a solution and they asked me something, now I don't know how to answer because from that email I have not been answered. Let's see if you can help me again please my case is this:

ADB-17763813-J7G3 CRM: 02265000001755

[John T Smith]

This is a PUBLIC form, not Adobe support... nobody here can help

Do what kglad said and go to support

[kglad]

again, contact adobe support.

[ruedito]

The problem is that I no longer see that indicated chat access that you indicated in the previous post

[kglad]

use a different browser 

[ruedito]

Many thanks. It seems incredible how soon the problem is located, it seems magical. Previously I entered here and oy you know that the reason for not entering is because of the browser. Why is this browser worth one day and not the next? And why do you know? The agents who attend this forum are very good. Thank you very much for that.

[kglad]

you're welcome.

p.s. whatever insight i seem to have is because of previous experiences helping others (and problems i've had myself).