I have no option to deactivate users to install on another computer

Community Beginner ,
Feb 02, 2021 Feb 02, 2021

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He leído en la Ayuda que si no puedo desactivar el equipo, me pondré en contacto con Adobe. Me es totalmente imposible ponerme en contacto con Adobe. Necesito ayuda con esto por favor Gracias.

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Activation, Installation

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Adobe Community Professional ,
Feb 02, 2021 Feb 02, 2021

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check your account (plans > manage plans > check bottom of page) to manage your computer sign ins, https://account.adobe.com

 

 

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Community Beginner ,
Feb 02, 2021 Feb 02, 2021

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Hello and thank you for your reply. I have and there my registered Adobe 9 pro product appears. The problem is that it does not allow me to use it because it asks me to previously deactivate 2 other accounts that are already on computers that do not have access to them. What I need is to deactivate at least one of the licenses in order to continue using it on my computer.

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Adobe Community Professional ,
Feb 02, 2021 Feb 02, 2021

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)

kglad_0-1612264283389.png

 


in the chat field, type AGENT
be patient, it can take quite a while to reach a human

ask for an acrobat 9 pro activation count reset.  ask for nothing else related to the unsupported acrobat 9 or you will not be helped.

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Community Beginner ,
Feb 04, 2021 Feb 04, 2021

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Thank you very much for your attention.
I would like to reply to an email received from the email address;
customercare-chatsupport@adobe.com
In this email I was offered a solution and they asked me something, now I don't know how to answer because from that email I have not been answered. Let's see if you can help me again please my case is this:

ADB-17763813-J7G3 CRM: 02265000001755

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Adobe Community Professional ,
Feb 04, 2021 Feb 04, 2021

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This is a PUBLIC form, not Adobe support... nobody here can help

 

Do what kglad said and go to support

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Adobe Community Professional ,
Feb 04, 2021 Feb 04, 2021

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again, contact adobe support.

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Community Beginner ,
Feb 04, 2021 Feb 04, 2021

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The problem is that I no longer see that indicated chat access that you indicated in the previous post

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Adobe Community Professional ,
Feb 04, 2021 Feb 04, 2021

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use a different browser 

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Community Beginner ,
Feb 04, 2021 Feb 04, 2021

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Many thanks. It seems incredible how soon the problem is located, it seems magical. Previously I entered here and oy you know that the reason for not entering is because of the browser. Why is this browser worth one day and not the next? And why do you know? The agents who attend this forum are very good. Thank you very much for that.

 

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Adobe Community Professional ,
Feb 04, 2021 Feb 04, 2021

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you're welcome.

 

p.s. whatever insight i seem to have is because of previous experiences helping others (and problems i've had myself).

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