I have not been able to download ANYTHING CC in a week.

Engaged ,
Feb 08, 2021 Feb 08, 2021

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Just an eternal "waiting..."  .

I dont see ANYWHERE to update creative cloud app.

 

Catalina 10.15.7.pngScreen Shot 2021-02-08 at 4.23.33 PM.png

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Adobe Community Professional ,
Feb 08, 2021 Feb 08, 2021

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sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

if that fails to solve the problem, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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Engaged ,
Feb 15, 2021 Feb 15, 2021

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Thank you for this.  NONE of this worked.  Adobe help failed too.

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Adobe Community Professional ,
Feb 15, 2021 Feb 15, 2021

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then you may have an os/registery problem.

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Adobe Community Professional ,
Feb 15, 2021 Feb 15, 2021

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>>>I dont see ANYWHERE to update creative cloud app.

 

What are you trying to update exactly?

 

Creative Cloud 5.3.1.470 is current. Same version I've got here.

 

Or are you trying to update Cloud apps (Photoshop etc)?

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Engaged ,
Feb 16, 2021 Feb 16, 2021

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I was saying NONE of this works and adobe cant fix it either:

Screen Shot 2021-02-16 at 10.19.15 AM.png

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