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I have submitted my proof of eligibility where is my serial number?

Adobe Employee ,
Aug 20, 2012

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After we recieve confirmation of your eligibilty, you will receive an email from us within two business days with your serial number. If you need help, or haven't received your serial number, visit the eligibility verification service or contact us.

If you subscribed to Creative Cloud, you should be able to access your membership as soon as your purchase is confirmed using your associated Adobe ID.

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I have submitted my proof of eligibility where is my serial number?

Adobe Employee ,
Aug 20, 2012

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After we recieve confirmation of your eligibilty, you will receive an email from us within two business days with your serial number. If you need help, or haven't received your serial number, visit the eligibility verification service or contact us.

If you subscribed to Creative Cloud, you should be able to access your membership as soon as your purchase is confirmed using your associated Adobe ID.

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Adobe Employee ,
Nov 14, 2012

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For more details, see Adobe's Education FAQ.

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Explorer ,
Nov 06, 2013

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Hi

I just received CS6 with educational license, bought as a bundle, together with my new Macbook, but the product code does not work when I try to register at https://www.identit-e.com/default/index/adobe??


Kind Regards

Allan Tang

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Community Beginner ,
Jan 07, 2015

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I have the same problem.  Did you ever get a reply?  Adobe "help" would have to be the worst system I have ever encountered

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New Here ,
May 31, 2016

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Was on the phone for 4 hours today trying to get help with LRoom 6.  Still not installed.  Adobe online sucks!!

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New Here ,
Apr 01, 2020

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I have submitted eligibility docs and still haven't received confirmation. I have checked emails but haven't received anything from Adobe. Since uni is going online, I purchased Adobe Photoshop for classes and I'm still waiting to get access to the software.

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Most Valuable Participant ,
Apr 01, 2020

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I have read that it will take as much as 24 hours for a purchase to show in your Adobe account after purchase
Does your Cloud subscription properly show on your account page?
https://account.adobe.com/ for your subscriptions on your Adobe page
If you have more than one email, are you sure you are using the correct Adobe ID?
.
If yes
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is a public forum, not Adobe support... you need Adobe staff to help
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

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Adobe Community Professional ,
Apr 01, 2020

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Did you check your e-mail spam/junk folder?

 

Did you verify your e-mail yet?

Please log-in to your account below.
https://account.adobe.com/profile

If you still need help, scroll down to Support on the same page and click on Contact Adobe.

 

Nancy O'Shea, ACP
Alt-Web.com

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