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I just bought adobe creative Claude all app but It is not installing

New Here ,
Jun 27, 2020

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I just bought adobe creative Claude all app but it is not installing and also not giving any error...it stopped at 15% for Photoshop since hours!!!

 

I have my laptop that is Dell XPS machine with windows 7 Pro with around 40gb free space on C drive.

 

kindly help as I just bought it for a month and cannot afford to waste any time.

 

thank you!

Zia

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I just bought adobe creative Claude all app but It is not installing

New Here ,
Jun 27, 2020

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I just bought adobe creative Claude all app but it is not installing and also not giving any error...it stopped at 15% for Photoshop since hours!!!

 

I have my laptop that is Dell XPS machine with windows 7 Pro with around 40gb free space on C drive.

 

kindly help as I just bought it for a month and cannot afford to waste any time.

 

thank you!

Zia

TOPICS
Installation

Views

40

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Jun 27, 2020 0
Adobe Community Professional ,
Jun 27, 2020

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Hi Zia

Try run Abobe Creative Cloud Cleaner and then  if you can install Photoshop.

https://helpx.adobe.com/au/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Jun 27, 2020 0
Adobe Community Professional ,
Jun 27, 2020

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I see 2 problems

 

1) Windows 7. Although some of the Adobe apps will install on windows 7 you may not get the most current versions and infact you will not get the most current version of the Creative Cloud Desktop App (CC DTA) and that will limit which versions can be installed.

 

2) With only 40GBs of space left on your C drrive that might be an even bigger problem. 99% of all programs today always installs files on the C drive no matter what other drive you actually install the program to. With the Adobe CC DTA to install any Adobe program to some other drive than C you have to make that change in the CC DTA before you install the Adobe programs. The CC DTA will always install to the C drive.

 

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