I just found out that I was double charged for a year

New Here ,
Mar 13, 2019

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I got double charged for more than a year and got charged every month even when I cancelled the plan. The best part is your support person is useless and rude, he/she hung up on me without giving me a solution. Can someone really help me with this?

Adobe Community Professional
Correct answer by Axel Matt | Adobe Community Professional

This is a public forum, not the link to Adobe support and  we can't help with that specific problem

Please click the link below to contact Adobe staff to help

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https://helpx.adobe.com/contact/support.html

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I just found out that I was double charged for a year

New Here ,
Mar 13, 2019

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I got double charged for more than a year and got charged every month even when I cancelled the plan. The best part is your support person is useless and rude, he/she hung up on me without giving me a solution. Can someone really help me with this?

Adobe Community Professional
Correct answer by Axel Matt | Adobe Community Professional

This is a public forum, not the link to Adobe support and  we can't help with that specific problem

Please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

You must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

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Mar 13, 2019 0
New Here ,
Mar 14, 2019

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confirm that your credit card was actually charged the wrong amount. Review the transactions on your credit card statement or your online credit card accountand compare the amount to your receipt myprepaidcenter.

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Mar 14, 2019 0
Adobe Community Professional ,
Mar 14, 2019

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This is a public forum, not the link to Adobe support and  we can't help with that specific problem

Please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

You must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

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Mar 14, 2019 1
Adobe Community Professional ,
Mar 14, 2019

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The only real option you have is as Axel recommends. But I wonder how you look at your debits. I would have seen that probably very soon. (I must admit, that I once oversaw a recurrent, once a year charge with a provider charging legit variable amounts each month).

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Mar 14, 2019 0
Adobe Community Professional ,
Mar 14, 2019

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Why did you wait a year to report this?   Most banks & credit cards have a 3 month limit on charge backs.    If you don't report billing errors right away,  chances are you won't be getting any refund.

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Mar 14, 2019 1
Adobe Employee ,
Mar 15, 2019

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Hi Penstein,

I have sent you a personal message, please check & respond so that I can follow up.

Regards,

Chandni

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Mar 15, 2019 0