I keep being told that I've been signed out and I need to sign in again

New Here ,
May 08, 2021 May 08, 2021

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I was trying to install Creative Cloud on my mac. Everything foes fine until when it's installing, the app closes and reopens and tells me that I've been signed out. I hit the sign-in button, but it just pops up again a few seconds later. 

Please help!!!!

Screen Shot 2021-05-08 at 4.25.43 PM.png

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Creative Cloud, Installation, New user

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Adobe Community Professional ,
May 08, 2021 May 08, 2021

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New Here ,
May 08, 2021 May 08, 2021

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Thanks for those links, I followed the instructions on them but sadly they didn't fix the issue

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Adobe Employee ,
May 10, 2021 May 10, 2021

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Sam, you currently have support case ADB-19325360-V2W2 opening and pending your response.  Please use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update the support case so assistance can be provided to resolve your connection errors.

 

Please be aware that the computer will need access to the servers and ports listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html to use the Photography plan.

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New Here ,
May 11, 2021 May 11, 2021

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Hi Sam,

 

I had the same issue. I uninstalled the CC app and reinstalled the new version. Worked first time. Maybe lucky, but all OK since.

Good luck if youre still trying to resolve.

Ant

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