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I keep getting booted out of Creative Cloud

New Here ,
Apr 02, 2020

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My first signs were that when I open one of my apps (Photoshop, InDesign, Premiere), the fonts I had activated are no longer available. But when I go to the font site, it shows that they are activated.

 

But then I open my Creative Cloud app and find I have to log in again. Then an hour later, I open an app, find the fonts gone, and open the CC app and find that I have to log in AGAIN.

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I keep getting booted out of Creative Cloud

New Here ,
Apr 02, 2020

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My first signs were that when I open one of my apps (Photoshop, InDesign, Premiere), the fonts I had activated are no longer available. But when I go to the font site, it shows that they are activated.

 

But then I open my Creative Cloud app and find I have to log in again. Then an hour later, I open an app, find the fonts gone, and open the CC app and find that I have to log in AGAIN.

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Apr 02, 2020 0
Adobe Community Professional ,
Apr 02, 2020

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1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Failing that, see this troubleshooting guide.

https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

Nancy O'Shea, ACP
Alt-Web.com

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Apr 02, 2020 0
New Here ,
Apr 02, 2020

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Thanks for the directions. But it didn't work. And now it is signing off in less than a minute.

I'm going through the troubleshooting guide. I did try to uninstall CC. But it won't let me uninstall CC before I uninstall ALL CC programs.

[E-mail signature removed by moderator.]

 

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Apr 02, 2020 0
Adobe Community Professional ,
Apr 02, 2020

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Please don't use e-mail to reply to this public user-to-user forum unless you remove your e-mail signature.

For your protection, I have removed personal information from your last post.

 

===========
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!

 

Nancy O'Shea, ACP
Alt-Web.com

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Apr 02, 2020 0
New Here ,
Apr 02, 2020

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And actually I timed the last sign-off. Five minutes and twenty seconds. Looks like I'm going to have to uninstall everything Adobe and start all over.

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Apr 02, 2020 0
Adobe Employee ,
Apr 02, 2020

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Hi there,

It is possible to uninstall the Creative Cloud desktop app without uninstalling everything. The uninstaller linked here will allow you to do so, just continue on despite the warnings
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

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Apr 02, 2020 1
New Here ,
Apr 02, 2020

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I did the uninstall, then reinstalled. Then I signed into CC. Then left the computer for 1.5 hours. And CC was still logged in.

 

But then I launched Premiere. And CC logged out within minutes.

 

I have always noticed that all the other times I launched premeire, the CC icon in the task bar was turned on/brighter.

 

Now I've re-logged in. But instead of launchign Premiere, I've launched InDesign to see if it causes CC to log out.

 

If it doesn't. Maybe I'll try unistalling/reinstalling Premiere.

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Apr 02, 2020 0
New Here ,
Apr 02, 2020

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Yep. InDesign forced CC to log out too.

 

Maybe it's time to uninstall/reinstall ALL the CC apps.

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Apr 02, 2020 0