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I'm having a problem installing adobe creative cloud and the products.

New Here ,
Jun 17, 2020

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I'm having a problem installing adobe creative cloud and the products.

New Here ,
Jun 17, 2020

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Alexandre_Costa17_0-1592413937384.png

 

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Jun 17, 2020 0
Adobe Employee ,
Jun 17, 2020

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Alexandre, sorry you are encountering problems. What type of Creative Cloud membership are you using?  There is no membership assigned to the e-mail address you used to post to this public discussion forum.

 

Finally, is the computer owned by you or by the educational institution you attend or work for?

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Jun 17, 2020 1
New Here ,
Jun 17, 2020

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I'm at home working in my own computer, but using my school email. I was supposed to have access at all products. But I'm not sure if that is the problem because before I even login, when I tried to reinstall (many times), the installation always stopped at 56%. It might be other problem but I cant really know what.

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Jun 17, 2020 0
Adobe Employee ,
Jun 17, 2020

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Ok, thanks for the update, Alexandre.  For your next step please contact your education institution to verify how to access and install the applications that they are providing you.

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Jun 17, 2020 1
New Here ,
Jun 17, 2020

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I am having the same problem. It started to install the first time but froze at 18%. Now when I try to install it says there is another install already occuring and I need to wait.  I have a MAC and cannot see where another install is taking place.  But at this point I have tried downloading and installing so many times who knows. I am using my own computer with a student account for a required class assignment.

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Jun 17, 2020 1
Adobe Employee ,
Jun 17, 2020

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Connor, I would recommend you start a new public forum discussion with the specific errors you are encountering.  I have confirmed the e-mail address you are using does have a Creative Cloud membership assigned too it.

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Jun 17, 2020 2