I'm having trouble installing Creative Cloud app

[jeanbrandenburg]

Hi!

I created this topic because I can't find help anywhere. I already searched Google for help but couldn't find any answer to my problem. My installation of Adobe Creative Cloud simply does not work. I downloaded the Creative Cloud app directly from the Adobe website and when I open it to start the installation, I get a browser verification message. When I click "first steps", my browser window opens and I get the "successful login" message, but nothing happens in the installation application. It gets locked on the "Check your browser" screen. And the link in the option "If your browser is not responding, log in here" does not work. I click on it and nothing happens. I have tried to install the apps individually and the same thing happens.

I am very frustrated because I have the full Creative Cloud subscription and I can't even install the apps on my computer.

I can log in here with no problem, but in the installation application I just get stuck in the screen below (it's in Portuguese because it's my native language). My computer is perfectly capable of running applications because I had already installed them in the past. I recently did some formatting and had to download the Creative Cloud installer again, but the way it is now just doesn't work! My OS is Windows 7.

Any help will be very appreciated.

[Just Shoot Me]

Need more info. What kind of computer, Mac or Windows?

What OS is it using?

When was the last time you restarted your computer?

What AV software are you running?

Are you logged in as an Administator on your computer?

What Browser are you using and what are the privacy settings?

[jeanbrandenburg]

I'm on a Windows 7 computer. I restarted multiple times after the problem and still keeps happening. My AV is Avast, and I tried disabling it during the installation and still got the same problem. I'm logged as the Adminitrator, and my browser ir Chrome, but I also tried change it to Explorer and the problem still happened.

[Just Shoot Me]

Then use the CC Cleaner tool to complete wipe Adobe software from your system then restart and try again.

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems