I’m trying to delete Creative Cloud but I have multiple issues deleting it...

New Here ,
Oct 25, 2020 Oct 25, 2020

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Alright, this is a lot and I have never seen anyone experience this before so I hope I explain it well enough. I tried downloading Creative Cloud so I could get Adobe Premiere Pro 2020 but whenever I opened Creative Cloud it just opens to a white screen saying "Loading Creative Cloud" and than after a few minutes it says "Creative Cloud is taking longer than usual..." and basically it tells me to relaunch it which I do and than it does the same thing over and over again. I am sick of this so I want to delete it, the issue is when I go to delete it in settings on my windows 10 computer it tells me I can't because there are applications using it. I go to delete those applications which are Adobe Premiere Pro 2020 and Adobe Media Encoder 2020 but it brings me to Creative Cloud and than it just loads the same way as I described before it is the most frustrating thing ever. How do I get Creative Cloud to actually load?

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File sync, Libraries

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Adobe Community Professional ,
Oct 25, 2020 Oct 25, 2020

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#1 Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + all other apps you intend to use. Check each one.
https://helpx.adobe.com/creative-cloud/system-requirements.html

 

#2 Assuming your system meets the minimum requirements, have a look at the troubleshooting document below.

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html

 

#3 To wipe old apps from your system, use the Adobe Creative Cloud Cleaner Tool

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Post back if you still need help.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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