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I paid for subscribtion but I can't use any apps

New Here ,
Oct 01, 2020

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 I paid for annual use of all apps on adobe in march 2019 (I used only Photoshop and pdf reader) but now I suddenly can't use any apps and when I went to my adobe account I don't see any plan or past payments. Please help!

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Activation, Creative Cloud

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I paid for subscribtion but I can't use any apps

New Here ,
Oct 01, 2020

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 I paid for annual use of all apps on adobe in march 2019 (I used only Photoshop and pdf reader) but now I suddenly can't use any apps and when I went to my adobe account I don't see any plan or past payments. Please help!

TOPICS
Activation, Creative Cloud

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23

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Oct 01, 2020 0
Adobe Community Professional ,
Oct 01, 2020

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If you paid in 2019 for the annual plan then are we not past the March 2020 period when the plan should have expired? However if the plan was renewed and still you have issues then try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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