I paid for subscription but the programmes suggest me to buy or try trial.

[Patarita5ED5]

Hi,

I just bought the Adobe student package and it's been working for many months until today.

I just paid the latest subscription on 16 August 2020. I used it normally until the late night of 24 August. I was working on InDesign, trying to export PDF. I could make it once but when I tried to export for the second time, the programme said the Adobe Acrobat has expired. When I opened the Acrobat, the programme asked me to try a free trial or buy it. I was so confused! Then I restarted my laptop (Windows) and opened InDesign again. For an unknown reason, the InDesign said it's also expired! Currently, I can't use any Adobe programmes on my laptop. I check my Adobe account on the website, the "Plans" said there's no item available.  

How could this happen? And what should I do?

Please help :'( 

[Nancy OShea]

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

[Manan Joshi]

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan