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I pay for a monthly subscription and now it says I am on the free plan?

New Here ,
Jul 06, 2020

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I pay for a monthly subscription and now it says I am on the free plan? Wtf? I downloaded Aftereffects today and left because the Cloud takes forever and came back to my account saying I am on the free plan after I was billed monthly at $20.00 a month. I called Adobe support and waited 45 minutes to dead air the first time and a busy signal the second. What do I do? 

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Creative Cloud, New user

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I pay for a monthly subscription and now it says I am on the free plan?

New Here ,
Jul 06, 2020

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I pay for a monthly subscription and now it says I am on the free plan? Wtf? I downloaded Aftereffects today and left because the Cloud takes forever and came back to my account saying I am on the free plan after I was billed monthly at $20.00 a month. I called Adobe support and waited 45 minutes to dead air the first time and a busy signal the second. What do I do? 

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Creative Cloud, New user

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50

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Adobe Employee ,
Jul 06, 2020

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Designingfairy, please make sure to sign in using the e-mail address associated with your Creative Cloud membership.  There is no membership associated with the e-mail address you used to post to this public forum discussion.

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Most Valuable Participant ,
Jul 06, 2020

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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