I purchased a plan but I cannot use it.

New Here ,
Sep 15, 2020

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On August 16th, I purchased Adobe’s student price just in case I used my school mailbox. After the purchase, I received the email for the purchase, but my account page did not have any plan, nor did I Way to cancel. I don't know the telephone number of Adobe's after-sales service. Now a month has passed and my money has been deducted. I don't know what to do. Please help me.

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Installation, New user

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1 Correct Answer

Adobe Community Professional , Sep 15, 2020
Manan Joshi Adobe Community Professional , Sep 15, 2020
Also, try the steps mentioned in the following link firsthttps://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.htmlIf it doesn't work, then you need to contact support.Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.https://helpx.adobe.com/contact.htmlClick on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.Also, be mindful of answe...

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Adobe Community Professional ,
Sep 15, 2020

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Hello,
Sorry to hear that you are facing trouble, unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Adobe Community Professional ,
Sep 15, 2020

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Also, try the steps mentioned in the following link first
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more