I purchased adobe premiere pro but am still asked to pay monthly.

New Here ,
Jan 14, 2021 Jan 14, 2021

Copy link to clipboard

Copied

I have no access to premeire pro yet the are withdrawing money from my bank account. The help center is terrible. How do I contact a representative of adobe???

 

The "start now" chat link just takes me back to the help center page. It's all a circle, there's no email. no phone number?? What's going onnnn?!

TOPICS
Activation

Views

45

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 14, 2021 Jan 14, 2021

Copy link to clipboard

Copied

if you want help here, do you want access to premiere pro and if so, what problem do you have using the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud to install it?

 

if you don't want to use it, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)

kglad_0-1610634999124.png

 


in the chat field, type AGENT
be patient, it can take quite a while to reach a human

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 14, 2021 Jan 14, 2021

Copy link to clipboard

Copied

Thank you!

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 14, 2021 Jan 14, 2021

Copy link to clipboard

Copied

you're welcome.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 14, 2021 Jan 14, 2021

Copy link to clipboard

Copied

Please confirm you have an active subscription and your account data is correct.

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.

https://account.adobe.com/plans
2. If you still need help, scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines