I purchased adobe premiere pro but am still asked to pay monthly.

[Blacksmith99]

I have no access to premeire pro yet the are withdrawing money from my bank account. The help center is terrible. How do I contact a representative of adobe???

The "start now" chat link just takes me back to the help center page. It's all a circle, there's no email. no phone number?? What's going onnnn?!

[kglad]

if you want help here, do you want access to premiere pro and if so, what problem do you have using the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud to install it?

if you don't want to use it, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

[Blacksmith99]

Thank you!

[kglad]

you're welcome.

[Nancy OShea]

Please confirm you have an active subscription and your account data is correct.

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.

https://account.adobe.com/plans
2. If you still need help, scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html