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I unfairly lost my subscription/license.

New Here ,
Feb 25, 2020

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Hi, today I tried to open Illustrator (which was installed and already been used perfectly). After a few minutes of waiting the software didn't show up, which made me decide to force it to stop (MacBook Pro). Once I tried to open it one more time I was told to log in my account again, so I did. Since then my Creative Cloud account apparently lost its license, but I only got the software last September. I can't use any of the (installed) applications anymore, and I'm extremely confused. How can I solve this problem? I'm a Dutch college student, and I really need to get into Illustrator at the moment.
 
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I unfairly lost my subscription/license.

New Here ,
Feb 25, 2020

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Hi, today I tried to open Illustrator (which was installed and already been used perfectly). After a few minutes of waiting the software didn't show up, which made me decide to force it to stop (MacBook Pro). Once I tried to open it one more time I was told to log in my account again, so I did. Since then my Creative Cloud account apparently lost its license, but I only got the software last September. I can't use any of the (installed) applications anymore, and I'm extremely confused. How can I solve this problem? I'm a Dutch college student, and I really need to get into Illustrator at the moment.
 
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Bug

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586

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Feb 25, 2020 0
Most Valuable Participant ,
Feb 25, 2020

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Feb 25, 2020 1
Adobe Community Professional ,
Feb 25, 2020

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Did your credit card expire?   Check you account portal to confirm your subscription is active and payment details are current.   Log-in below.

https://account.adobe.com/plans

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Feb 25, 2020 0
Adobe Employee ,
Feb 26, 2020

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Hallo Mirte,

Uw Alle Apps licentie is nog steeds actief, dus u zou die moeten kunnen gebruiken.

Krijgt u een foutbericht wanneer u CC opstart of staan alle apps in proefversie?

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Feb 26, 2020 0