Nancy OShea • Adobe Community Professional, May 12, 2020
This is a product user-to-user forum, not Adobe support.
Are you certain a family member with access to your accounts has not ordered an Adobe Plan?
Please log-in to your account below.https://account.adobe.com/plansIf you still need help, scroll down to Support on the same page and click on Contact Adobe.
If your account shows nothing was ordered, your card may have been compromised.
Contact your bank to dispute the charges.
This is a public forum, not the link to Adobe support -other users here can't help with an account problem Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to a person rather than the AI Do be aware that Adobe's staffing is impacted by the virus, so wait times are long . Also: beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730
You may need to contact your bank and dispute the charge