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I've been billed but didn't order this product

New Here ,
May 12, 2020

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I've been billed for this product 119.21 and never ordered it or asked for a trial. I need someone to call me or get in touch urgently.

I can't find any record of a payment being authorised or an alert that a payment was about to be made.

I'm deeply unamused especially at this difficult time - of course its impossible seemingly to get in touch with anyone but a virtual robot.

Please email me on how you are going to refund this amount with immediate effect.

Adobe Community Professional
Correct answer by Nancy OShea | Adobe Community Professional

This is a product user-to-user forum, not Adobe support.

 

Are you certain a family member with access to your accounts has not ordered an Adobe Plan? 

Please log-in to your account below.
https://account.adobe.com/plans
If you still need help, scroll down to Support on the same page and click on Contact Adobe.

 

If your account shows nothing was ordered, your card may have been compromised. 

Contact your bank to dispute the charges.

 

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I've been billed but didn't order this product

New Here ,
May 12, 2020

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I've been billed for this product 119.21 and never ordered it or asked for a trial. I need someone to call me or get in touch urgently.

I can't find any record of a payment being authorised or an alert that a payment was about to be made.

I'm deeply unamused especially at this difficult time - of course its impossible seemingly to get in touch with anyone but a virtual robot.

Please email me on how you are going to refund this amount with immediate effect.

Adobe Community Professional
Correct answer by Nancy OShea | Adobe Community Professional

This is a product user-to-user forum, not Adobe support.

 

Are you certain a family member with access to your accounts has not ordered an Adobe Plan? 

Please log-in to your account below.
https://account.adobe.com/plans
If you still need help, scroll down to Support on the same page and click on Contact Adobe.

 

If your account shows nothing was ordered, your card may have been compromised. 

Contact your bank to dispute the charges.

 

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May 12, 2020 0
Most Valuable Participant ,
May 12, 2020

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Adobe does not use email, and will not call you

 

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

You may need to contact your bank and dispute the charge

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May 12, 2020 1
Adobe Community Professional ,
May 12, 2020

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This is a product user-to-user forum, not Adobe support.

 

Are you certain a family member with access to your accounts has not ordered an Adobe Plan? 

Please log-in to your account below.
https://account.adobe.com/plans
If you still need help, scroll down to Support on the same page and click on Contact Adobe.

 

If your account shows nothing was ordered, your card may have been compromised. 

Contact your bank to dispute the charges.

 

Nancy O'Shea, ACP
Alt-Web.com

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