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I want to cancel my plan
To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html-or Chat link https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session-the chat icon looks like '3 dots inside a circle' at the lower right-type AGENT into the chat window to connect directly to a person rather than the AI
Please log-in to your account below. Click on Manage Plans > Cancel.https://account.adobe.com/plans
Cancelling an annual plan before your 12th month of service will incur a 50% early cancellation fee.
If you still need help, scroll down to Support on the same page and click on Contact Adobe.
================NOTE: The pandemic is effecting all sectors. There are fewer available support agents and wait times may be longer than normal.