I want to refresh my subscription for creative cloud 2015 but it won't let me

[dianal5100820]

I need to refresh my subscription to Creative Cloud 2015 but it won't allow me to and I can't contact anyone at Adobe. I think the problem may be that I'm now in a different country from the original account address. Any ideas or contact numbers gratefully received

[John T Smith · Accepted solution]

You are going to need to contact Chat to find out how to transfer your account to a new country

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

[Bani Verma]

Moving to Adobe Creative Cloud​

[Sheena Kaul]

Hi Diana,

In addition to John's comment, I would like you to know that the billing address on the account and the country of the credit card should be the same for the order to be processed successfully.

Regards,

Sheena