i want to unsubscribe

Community Beginner ,
Apr 28, 2018 Apr 28, 2018

Copy link to clipboard

Copied

i want to unsubscribe from adobe cloud and account but can't find the usubscribe page. For some reason it is not available you get linked to all kind of options but not one that says unsubscribe account.

TOPICS
Creative Cloud

Views

925

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Apr 30, 2018 Apr 30, 2018
Hi therePlease go to Adobe Privacy Center Click on Contact Us and fill out the privacy form to request that your Adobe ID is deleted.Kind regardsBev

Likes

Translate

Translate
Adobe Community Professional ,
Apr 28, 2018 Apr 28, 2018

Copy link to clipboard

Copied

https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 29, 2018 Apr 29, 2018

Copy link to clipboard

Copied

Kglad, thanks for your suggestions. The problem now is how to unsubscribe from Adobe.I want to clear my account from my PC as I am selling it and I no longer use Adobe products.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 29, 2018 Apr 29, 2018

Copy link to clipboard

Copied

... as an addition: In this case Adobe has prepared this practice: Transfer an Adobe product license

I quote: For information about transferring a volume license, contact us through Adobe Volume Licensing Help. For information about using software on multiple computers, see End-user license agreements FAQ, or see the Adobe product license agreement for your product. Aso. ...

Hans-Günter

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 29, 2018 Apr 29, 2018

Copy link to clipboard

Copied

Gunter, I want to remove all traces of my data from Adobe server. Not a transfer.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 29, 2018 Apr 29, 2018

Copy link to clipboard

Copied

clearing your account info from your pc is reasonable: reformat your harddrive(s) and reinstall your os (if you're selling that with your computer).

what's on adobe's server's isn't something that a cleaned computer can access.  but if you want to unsubscribe, read message 1.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 29, 2018 Apr 29, 2018

Copy link to clipboard

Copied

Kglad. I must be missing something, in all the options I still can-not see the link to unsubscribe or delete all my info on Adobe server. Loads of options all to do with problems related to software or programs.

Is there a european contact phone number so that I to contact someone.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 29, 2018 Apr 29, 2018

Copy link to clipboard

Copied

when checking your account overview, do you see:

Screenshot - 4_29_2018 , 8_56_36 AM.png

/////////////////////////////////////////////////////////////////////////////////////////////////////////////////

and after clicking mange plan:

/////////////////////////////////////////////////////////////////////////////////////////////////////////////////

Screenshot - 4_29_2018 , 8_54_36 AM.png

if you don't see the cancel plan option, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 30, 2018 Apr 30, 2018

Copy link to clipboard

Copied

I see it but it is not activated. It says free subscription.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 30, 2018 Apr 30, 2018

Copy link to clipboard

Copied

I have tried through: Contact customer care - what type of issue ar you experiencing - choose a plan or product and issue above.

And thts it.

All I want is to be able to deleted my account e-mail and adress from Adobe serrver and contacts.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 30, 2018 Apr 30, 2018

Copy link to clipboard

Copied

Hi there

Please go to Adobe Privacy Center

Click on Contact Us and fill out the privacy form to request that your Adobe ID is deleted.

Kind regards

Bev

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 03, 2018 May 03, 2018

Copy link to clipboard

Copied

Thanks to all.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 29, 2018 Apr 29, 2018

Copy link to clipboard

Copied

In case you hav already selled your computer, please have a look there: Activation and deactivation troubleshooting  >>> see:

Have you lost access to your previous computer?     

If you cannot access the previous computer on which you installed the app—whether it was stolen, was lost, crashed, or locked—you need to contact us by chat or phone. To ensure a quick resolution, be sure to have any purchase-related information ready.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 11, 2021 Apr 11, 2021

Copy link to clipboard

Copied

LATEST

I want unsubscribe to the account 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines