I would like to report a theft of my product codes and serial number

New Here ,
May 04, 2021 May 04, 2021

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The support centre in India has stolen my serial number and product codes. I purchased Adobe Pro 2020 on April 9th,2021. The serial number on the box isn't working because it was stolen by the scammers in India pretending to be Adobe support. Sameer at Adobe Support must be delusional that I would allow him access to my computer. 

 

I live in Canada. I would like to have customer service in Canada. 

 

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Adobe Community Professional , May 05, 2021 May 05, 2021
using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html click contact us (= cryptic icon in the lower right) in the chat field, type AGENT be patient, it can take quite a while to reach a human

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Adobe Community Professional ,
May 05, 2021 May 05, 2021

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1620218762619.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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Adobe Community Professional ,
May 05, 2021 May 05, 2021

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quote

I purchased Adobe Pro 2020 on April 9th,2021. 


By @Natasha5C89

Adobe Acrobat Pro 2020?

 

Concerning phishing, please read this: Avoid Phishing: 3 Easy Ways to Identify Adobe Staf... - Adobe Support Community - 10791747 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
May 05, 2021 May 05, 2021

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How can reach someone in Canada? The general phone number goes to India, they don't know what they are doing, they don't understand the basics, two product codes for different OS Windows and Mac. And one serial Number. The support has stolen my serial number. 

 

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New Here ,
Jun 07, 2021 Jun 07, 2021

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The customer service in India stole my serial number on the Adobe Pro I purchased at Staples. 

 

 

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Adobe Community Professional ,
Jun 07, 2021 Jun 07, 2021

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Adobe customer service does not steal serial numbers. You connected with a scammer. If you really connected with Adobe, you will have a case number of your interaction with Adobe.

 

Contact Adobe customer service for advice: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Community Professional ,
Jun 07, 2021 Jun 07, 2021

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Hi @Natasha5C89,

Adobe's official support center is located in India.  AFAIK, they don't have support centers in N. America.  Sorry if that offends you but that's how it is.

 

As for "stealing" your serial number, I think you're mistaken. More likely, you have an incompatible computer system for your product version.  Or maybe Staples sold you a bad license.  In any case, this is NOT something fellow product users can remedy.  Sorry.

 

Depending on your product license, Acrobat Pro 2020 requires Win10 with latest updates or Mac 10.13 or higher.  See links below.

 

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below to access your Adobe Support History & recent case #.
https://account.adobe.com/products

 

Do reference your case # when you contact Adobe support again.  If necessary, ask for a supervisor for assistance.

 

CONTACT ADOBE SUPPORT:
Online Chat : https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Good luck!

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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