Illustrator Download gets stuck at 10.3%

New Here ,
Nov 26, 2019 Nov 26, 2019

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everything with the download is working perfectley until it hits 10,3%, then it stops and wont go further. I've tried dowloading it several times. Tried everything regarding the connection to wifi and so on...what am I doing wrong?? 

 

 

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Activation billing and install

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Adobe Community Professional ,
Nov 26, 2019 Nov 26, 2019

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Hmm, that's strange. Have you tried closing down the Creative Cloud app (by closing it down in the menu bar)? Just closing it down with the closing button doesn't really close it. Then restart it and try it again. 

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Adobe Employee ,
Nov 26, 2019 Nov 26, 2019

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Hi there,

 

Thanks for reaching out. You may follow the steps provided on https://helpx.adobe.com/in/creative-cloud/kb/stop-respoding-downloading-apps.html

Also, moving this thread to "Get Started" community for expert help.

 

Regards,

Ashutosh

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