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Illustrator download stops and won't complete

New Here ,
Feb 08, 2020

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I have been trying to download illustrator but every time I try it will download steady till 6% then slowly go up to 37% then Stops and Task manager stops showing Internet usage. I have turned my computer off and on I've turned off firewall and anti-virus, I have used the cleaner tool multiple times and re-downloaded Creative Cloud but there is no change.

OS: Windows 10

Connection: Wired

Network: Home

 

Topics

Activation billing and install

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Illustrator download stops and won't complete

New Here ,
Feb 08, 2020

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I have been trying to download illustrator but every time I try it will download steady till 6% then slowly go up to 37% then Stops and Task manager stops showing Internet usage. I have turned my computer off and on I've turned off firewall and anti-virus, I have used the cleaner tool multiple times and re-downloaded Creative Cloud but there is no change.

OS: Windows 10

Connection: Wired

Network: Home

 

Topics

Activation billing and install

Views

442

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 08, 2020 0
Adobe Employee ,
Feb 09, 2020

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Hi there,

 

Thanks for reaching out. I'd recommend following steps on the help aricle https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html

 Also, moving this thread to Get Started community for expert help.

 

Regards,

Ashutosh

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