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I am trying to download Illustrator but the installation process gets stuck at 10.5%. I currently have an iMac 21.5", Mid 2014 running macOS Catalina version 10.15.2.
Have restarted the computer and tried the installation process again, but it gets stuck at 10.5% and has no estimated time remaining.
Any suggestions? I am guessing if I try downloading Photoshop the same would happen.
Thanks in advance.
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Is this installing the Creative Cloud app, or is that already installed and you're getting stuck installing Illustrator?
Here are some troubleshooting guides:
Resolve installation failure | Creative Cloud desktop app
Error downloading or updating Creative Cloud apps
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Hi Dan:
I'm only installing Illustrator for now. Do I have to indtal Creative Cloup app first for the programs to work? The access I have is from work so I am trying to download the progam I need at home.
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Hi there,
Sorry about this. Does it give any error code or message? You may also try the steps shared on this similar discussion: https://community.adobe.com/t5/get-started/cc-desktop-app-installer-is-stuck/td-p/9856848?page=1
I am moving this discussion to Get_Started community for expert help.
Regards,
Srishti
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Yes, the Creative Cloud app is used to install Illustrator (and all other Creative Cloud apps, such as Photoshop).