Illustrator installation stuck at 0% on MAC

New Here ,
Nov 02, 2019 Nov 02, 2019

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Hi. I have paid for my yearly subscription and the zip file to the installer downloads. However, when I go to actually install it, the percentage of progress has stayed at 0%. It has been like this for an hour or so..This was the case for the overall Creative Cloud as well as Illustrator indivually. Please let me know what to do.. Thanks!Screen Shot 2019-11-02 at 3.08.18 PM.png

 

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Activation billing and install, How to

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Adobe Community Professional ,
Nov 02, 2019 Nov 02, 2019

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Adobe Employee ,
Nov 02, 2019 Nov 02, 2019

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Hi there,

 

Sorry to hear about this issue. I would request if you can try following these steps and let us know if that helps:

 

1. Cancel the current install. Use the cleaner tool (https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) to uninstall all Adobe applications. 
2. Remove all the Adobe folders manually from Applications and Utilities.
3. Once done, restart the system.
4. Reinstall the Creative Cloud from https://www.adobe.com/in/creativecloud/desktop-app.html
5. Once the Creative Cloud app is installed, install other applications.

 

PS: If you have CS applications like CS3 or CS6 etc., then please make sure to exclude CS applications while running the cleaner tool. They have been discontinued and are no longer supported on the latest OS. Once uninstalled, we could not install them again.

 

For further help, moving the discussion to Get Started community.

 

Regards,

Srishti

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