Illustrator opens in trial while my paid subscription is active

[Erica5E7E]

Can someone help me out. I'm having an Adobe account for years and paying € 60,49 for Creative Cloud Apps. Everytime I want to start Illustrator, it tells me that my trial version is expired and I can buy an account for € 60,49. When I'm going to my account page I can see that the amount is debited every month. There's no way to reach out to Adobe's helpdesk except the (stupid) chatbot.

[kglad]

sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html