Illustrator opens in trial while my paid subscription is active

New Here ,
Apr 25, 2021 Apr 25, 2021

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Can someone help me out. I'm having an Adobe account for years and paying  60,49 for Creative Cloud Apps. Everytime I want to start Illustrator, it tells me that my trial version is expired and I can buy an account for € 60,49. When I'm going to my account page I can see that the amount is debited every month. There's no way to reach out to Adobe's helpdesk except the (stupid) chatbot.

 

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Adobe Community Professional ,
Apr 25, 2021 Apr 25, 2021

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sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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