Illustrator Sign in window prompts repeatedly

[reecef3245]

Hello, I just bought illustrator and when I open the software it asks me to sign in. When I finish signing in it closes but opens the sign in window right back up. I cant begin using software please help!!

{Renamed by MOD}

[Ashutosh_Mishra · Accepted solution]

Hi there,

Thanks for reaching out. I'd recommend following the steps provided on help article https://helpx.adobe.com/in/download-install/kb/adobe-sign-in-loop.html
Hope it helps.

Also, moving this thread to Get Started community for expert help.

Regards,

Ashutosh