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IMPOSSIBLE TO CANCEL MY FREE TRIAL ADOBE LIGHTROOM

New Here ,
Feb 22, 2020

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Hi all ,

 

When I go on my adobe acess account , I click  on the manage your account to cancel my free 7 days trial and it says that I have to go the apple store , when I get into , i HAVE NOTHING EXPLAIN TO CANCEL MY SUBCRIPTION...

 

Some help would be great 

I ALSO TRIED TO TEXT TO THE HELP ONLINE SUPPORT, BUT WE ARE SATURDAY AND THEY DO NOT WORK so IMPOSSIBLE TO GET FEEDBACK FROM THEM

 

CHEERS

 

 

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Bug, Community Information, Feature request

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IMPOSSIBLE TO CANCEL MY FREE TRIAL ADOBE LIGHTROOM

New Here ,
Feb 22, 2020

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Hi all ,

 

When I go on my adobe acess account , I click  on the manage your account to cancel my free 7 days trial and it says that I have to go the apple store , when I get into , i HAVE NOTHING EXPLAIN TO CANCEL MY SUBCRIPTION...

 

Some help would be great 

I ALSO TRIED TO TEXT TO THE HELP ONLINE SUPPORT, BUT WE ARE SATURDAY AND THEY DO NOT WORK so IMPOSSIBLE TO GET FEEDBACK FROM THEM

 

CHEERS

 

 

TOPICS
Bug, Community Information, Feature request

Views

272

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Feb 22, 2020 0
Most Valuable Participant ,
Feb 22, 2020

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To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

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Feb 22, 2020 0
Adobe Community Professional ,
Feb 22, 2020

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ALL CAPS is the same as SHOUTING!  Please don't shout at people.

 

You have 14 days to cancel without penalty.  

  1. Log-in below and click on the chat bot icon.
    https://helpx.adobe.com/contact.html
  2. Type AGENT followed by the enter key. 
  3. If an agent doesn't join right away, try a different web device/browser that accepts cookies and doesn't have script blockers.

 

Nancy O'Shea, ACP
Alt-Web.com

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Feb 22, 2020 0