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impossible to cancel subscription, to get in contact with a live agent

New Here ,
Oct 15, 2019 Oct 15, 2019

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Dear Team,

Please proceed with cancelling my subscription because there is no way from my inside account to do it, no way to get in contat with a live agent, it seems Adobe freezes (hope not intentionally) all that ways that you can manage cancelling the subscription.....I don't know what happening with Adobe but I'am very dissapointed of such situation....The reason fyor cancelling the adobe subscription is that I will make another one affiliated to a company. Please aknowledge receiving this message and confirm me the cancelling of my subscription 

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Adobe Community Professional ,
Oct 15, 2019 Oct 15, 2019

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Hi Naidina,

 

Sorry about your situation, but we can't do what you're requesting. We are users as you are with no priviledge in regards to the Adobe business. You need to contact Customer Service (https://helpx.adobe.com/contact.html, use the little callout at the right bottom of the screen and type "agent" to get a living person instead of the chat bot).

 

You can also self cancel: https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html. I would recommend that.

 

Abambo.

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jan 26, 2021 Jan 26, 2021

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Please cancel my subscription asap! i get charged $29.99 for months and don't use any of this at all. I can't cancel online bc when I'm signed in, it doesn't give me a chance to cancel anything under "my plan", only to upgrade it. What the heck? So, i called customer support, spent 45 mins with a guy, and he said he can't locate my account!! So, what do I do?? Every month I get charge for something I don't use!! Please help!

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Adobe Community Professional ,
Jan 27, 2021 Jan 27, 2021

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Please take a look here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

If this doesn't help you have to contact the Adobe support, because this is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

 

BTW: Please don't react a more than one year old post in the future.

 

 

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Adobe Employee ,
Jan 27, 2021 Jan 27, 2021

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Locking this thread as the question will be answered in your other post.

EBQ

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