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Impossible to open Premiere Pro after accidentally deleting files

New Here ,
Mar 23, 2020

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Hi !

 

I am in desperate need for help, a few days ago i was cleaning my mac and i must've deleted some files i should'nt have because since then it is impossible for me to open premiere pro. I decided to uninstall the creative cloud app and premiere pro, and to re install them, thinking it would logically install what's necessary again... well, it didn't.

 

Whenever i open premiere pro, the laoding screen appears normally, and then i have this message appearing instead of the software:

 

Page failed to load.

URL: file:///Library/Application%20Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.10.0/index.html?v=2...
Error: ERR_FILE_NOT_FOUND (-6)
ERR_FILE_NOT_FOUND

 

(i'll add a screenshot with this post)

 

Please please someone tell me what to do i'm desperate and have works i need to give back in a few days

Thank you

TOPICS
CC FAQ, Creative Cloud

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Impossible to open Premiere Pro after accidentally deleting files

New Here ,
Mar 23, 2020

Copy link to clipboard

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Hi !

 

I am in desperate need for help, a few days ago i was cleaning my mac and i must've deleted some files i should'nt have because since then it is impossible for me to open premiere pro. I decided to uninstall the creative cloud app and premiere pro, and to re install them, thinking it would logically install what's necessary again... well, it didn't.

 

Whenever i open premiere pro, the laoding screen appears normally, and then i have this message appearing instead of the software:

 

Page failed to load.

URL: file:///Library/Application%20Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.10.0/index.html?v=2...
Error: ERR_FILE_NOT_FOUND (-6)
ERR_FILE_NOT_FOUND

 

(i'll add a screenshot with this post)

 

Please please someone tell me what to do i'm desperate and have works i need to give back in a few days

Thank you

TOPICS
CC FAQ, Creative Cloud

Views

112

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Mar 23, 2020 0
Abambo LATEST
Adobe Community Professional ,
Mar 23, 2020

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Uninstall (again) - use CC Cleaner to clean any remanents of the prior install - install again.

 

Report back if that does not solve the problem.

 

Link to the CC Cleaner program: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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