InDesign giving error while installing on Windows

New Here ,
Dec 11, 2019 Dec 11, 2019

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hello I have i7 pc but InDesign not working I buy a new one but whenever I start installing it gives error why?

 

 

 

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Activation billing and install

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New Here ,
Dec 11, 2019 Dec 11, 2019

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You bought a new what?  What's the error message?

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Adobe Employee ,
Dec 11, 2019 Dec 11, 2019

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Hi Shanny,

 

Thanks for reaching out. Would you mind sharing some more information like:
1. Version of OS.
2. What is the error message and when exactly you get it? (A small video of the process or screenshots may help better, you may attach them with your post here.)
All this information would help us understand issue better and work accordingly.

I'd suggest you to try steps provided on the help article: https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html


Also, I am moving this thread to "Get Started" community for expert help.

 

Regards,

Ashutosh

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