InDesign Server CC-2021 (16.2.1): CustomAction CADeploy returned actual error code 1603

Community Beginner ,
Jun 27, 2021 Jun 27, 2021

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Hello,

 

Windows Server 2016 Standard 1607 English, no other A/V than Windows Defender.

 

All previous versions of InDesign Server being uninstalled and OS rebooted,

All available Windows Updates being installed - none pending,

 

Trying to install InDesign Server CC-2021 with provided "Adobe InDesign Server Limited 16.2.1.msi",

Only 14 seconds after the installation started, we repeatedly get the following message:

 

[...]

MSI (s) (38:60) [17:04:30:961]: The call to SRSetRestorePoint API failed. Returned status: 0. GetLastError() returned: 127

[...]

MSI (s) (38!50) [17:04:44:003]: Closing MSIHANDLE (6671) of type 790541 for thread 5456
CustomAction CADeploy returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

[...]

 

Then, the installer rolls back, and AIS is eventually not installed.

 

Full MSI log file was attached to this message.

 

Did somebody here already experience this behavior?

Could you advise?

 

Thanks!

 

 

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correct answers 1 Correct Answer

Community Beginner , Jul 05, 2021 Jul 05, 2021
We are not the system admin; the person who is in charge, did not find the real reason of the trouble. As it is not directly possible to run a MSI installer with Elevated roles, the only solution we found (via Google, indeed) was to open a CMD box with Elevated roles (AKA "Command Prompt (Admin)", then to manually run the MSI installer from there. The AIS CC-2021 installation completed successfully. Thanks!

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Adobe Community Professional ,
Jun 28, 2021 Jun 28, 2021

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there's a policy restriction on your computer disallowing setting a restore point.  google how to fix that (if you're the system admin).

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Community Beginner ,
Jul 05, 2021 Jul 05, 2021

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We are not the system admin; the person who is in charge, did not find the real reason of the trouble.

 

As it is not directly possible to run a MSI installer with Elevated roles, the only solution we found (via Google, indeed) was to open a CMD box with Elevated roles (AKA "Command Prompt (Admin)", then to manually run the MSI installer from there.

 

The AIS CC-2021 installation completed successfully.

 

Thanks!

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Adobe Community Professional ,
Jul 06, 2021 Jul 06, 2021

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you're welcome 

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