Instalar creative Colud

New Here ,
Jan 17, 2021 Jan 17, 2021

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Hola. Bajo el dmg pero no toma la calve de Adobe. La cambié y sigue el problema. Alguine me puede ayudar, por favor, gracias.

 

 

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Activation, Creative Cloud, Installation

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Adobe Community Professional ,
Jan 18, 2021 Jan 18, 2021

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cc deinstall the cc desktop app from here https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html and use it to install your adobe subscription and trial programs.

 

p.s. if you have trouble downloading, clear your browser's cache, try another browser or use the alternate links at the bottom of the above page. 

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New Here ,
Jan 18, 2021 Jan 18, 2021

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Hola,

 
muchas gracias por responder mi mail. El tema es que tampoco responde la clave para borrar o desinstalar. No puedo hacer ni una cosa ni otra
 
Cómo puedo hacer?
 
saludos
 

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Adobe Community Professional ,
Jan 18, 2021 Jan 18, 2021

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you can't install the cc desktop app?

you can't uninstall the cc desktop app?

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New Here ,
Jan 18, 2021 Jan 18, 2021

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Hola, no puedo ni limpiar o borrar lo existente ni ejecutar el nuevo por que no toma mi clave. La he cambiado y nada. Pero la aplico en otra MAC o mismo en el telefono y funciona. 

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Adobe Community Professional ,
Jan 18, 2021 Jan 18, 2021

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what do you mean by "key"?  does that mean your adobe id?

 

did you properly install the cc desktop app sometime in the past?  if so, did it work for some period of time?

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