Install and use

New Here ,
Aug 01, 2020

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I purchased the student edition of Afobe Creative Cloud, and have been using it for the past 3.5 weeks, but when I opened Adobe Indesign it acts as though I do not have permission any longer. I try to load, and it asks me to make a purchase. When I go to the website, and log in with my studnet email, and p/w it won't allow me to repurchase. Any ideas on how to resolve this? I am using the 7 day trial to complete my assignments, but need to resolve this quickly. When I try to follow the help it gives me  an error to check with my administrator. I shouldn't need to do that, as this is my personal computer, and I have signed up for the monthly fee to use this service. Any help would be greatly appreciated.

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1 Correct Answer

Most Valuable Participant , Aug 02, 2020
John T Smith Most Valuable Participant , Aug 02, 2020
Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.htmlThis part copied from Nancy_OShea1. Open CC Desktop App.2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."3. Click on your Av...

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LEGEND ,
Aug 02, 2020

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Where, from where, did you purchase this?

Was it directly through Adobe's website or through the school system you are going to?

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Most Valuable Participant ,
Aug 02, 2020

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Need IT Admin https://community.adobe.com/t5/get-started/creative-cloud-app-can-t-manage-apps-don-t-have-an-it-adm...

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