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[Install]-Error 191 in Adobe xd Installation (Windows)

New Here ,
Mar 18, 2020

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 Unable to install Adobe xd. I've tried many of the solutions for error 191,including the solutions provided on the forum but with no success. My surface pro has been updated to the latest version of Windows, my friends also found error 191 in xd installation after installing the latest version of windows.

 One of the solutions told me it was because "Microsoft Visual C++ UWP Runtime Package" can't work.But I 've checked that package has been updated to the latest version. Don't know if there's a connection.I really like xd and I do have an urgant need in using it. Hoping someone can help me.

 

Exit Code: 191
-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 2 error(s), 0 warnings(s)

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:28.1.12.3
FATAL: Error occurred in install of package (Name: UWPAssets Version: 28.1.12.3). Error code: '191'
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETRFD3D.tmp\1\SparklerApp\SparklerApp.appx
ERROR: Failed to install UWP Appx Package with error C:\adobeTemp\ETRFD3D.tmp\1\SparklerApp\SparklerApp.appx

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[Install]-Error 191 in Adobe xd Installation (Windows)

New Here ,
Mar 18, 2020

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 Unable to install Adobe xd. I've tried many of the solutions for error 191,including the solutions provided on the forum but with no success. My surface pro has been updated to the latest version of Windows, my friends also found error 191 in xd installation after installing the latest version of windows.

 One of the solutions told me it was because "Microsoft Visual C++ UWP Runtime Package" can't work.But I 've checked that package has been updated to the latest version. Don't know if there's a connection.I really like xd and I do have an urgant need in using it. Hoping someone can help me.

 

Exit Code: 191
-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 2 error(s), 0 warnings(s)

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:28.1.12.3
FATAL: Error occurred in install of package (Name: UWPAssets Version: 28.1.12.3). Error code: '191'
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETRFD3D.tmp\1\SparklerApp\SparklerApp.appx
ERROR: Failed to install UWP Appx Package with error C:\adobeTemp\ETRFD3D.tmp\1\SparklerApp\SparklerApp.appx

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Adobe Employee ,
Mar 19, 2020

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Hi there,

 

We are sorry to hear you are having trouble installing XD. Would you mind confirming if you have tried the solution suggested in this article: https://helpx.adobe.com/download-install/kb/error-code-191.html? If yes, and didn't helped you.

 

I would suggest getting in touch with our support team using this link: https://helpx.adobe.com/in/contact.html.

 

I am also moving this post to our Download and Install team so that they can also assist you further.

 

Hope it helps.

 

Thanks,

Harshika

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