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[Install]-I cannot install Adobe XD

Community Beginner ,
Oct 30, 2017

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Hi,

 

All apps are available for download in Creative Cloud, I've even downloaded Illustrator and Photoshop, but Adobe XD is the only one I can not install that says it's incompatible with my system and the GPU drive is outdated.

The beta worked perfectly.

I've completely removed Creative Cloud and used the Adobe Creative Cloud Cleaner Tool and reinstalled Creative Cloud, but the problem still continues, I can not install Adobe XD.

 

 

Adobe informs that the minimum requirements are:

Windows 10 Anniversary Update (64-bit) - Version 1607 (build 10.0.14393) or later with the following minimum configuration:

CPU: 2 GHz

Memory: 4 GB

2 GB of available hard-disk space for installation; additional free space required during installation

Display: 1280 x 800

Graphics: For Intel GPU, drivers newer than version 8.15.10.2702. To find this information, launch "dxdiag" from the Run menu and select the "Display" tab.

 

 

My Settings:

Windows 10 64-bit version 1709 (build 16299.19)

CPU: 2.53 GHz

Memory: 4GB

Intel HD Graphics Core i5

Direct X 12

GPU Driver Version: 8.15.10.2900

 

 

Anyone have an idea of ​​the reason for this problem and how to solve it?

Is it possible to download the beta yet?

 

 

I thank the help of all you.

 

Tiago

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Download install and licensing, Product performance

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[Install]-I cannot install Adobe XD

Community Beginner ,
Oct 30, 2017

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Hi,

 

All apps are available for download in Creative Cloud, I've even downloaded Illustrator and Photoshop, but Adobe XD is the only one I can not install that says it's incompatible with my system and the GPU drive is outdated.

The beta worked perfectly.

I've completely removed Creative Cloud and used the Adobe Creative Cloud Cleaner Tool and reinstalled Creative Cloud, but the problem still continues, I can not install Adobe XD.

 

 

Adobe informs that the minimum requirements are:

Windows 10 Anniversary Update (64-bit) - Version 1607 (build 10.0.14393) or later with the following minimum configuration:

CPU: 2 GHz

Memory: 4 GB

2 GB of available hard-disk space for installation; additional free space required during installation

Display: 1280 x 800

Graphics: For Intel GPU, drivers newer than version 8.15.10.2702. To find this information, launch "dxdiag" from the Run menu and select the "Display" tab.

 

 

My Settings:

Windows 10 64-bit version 1709 (build 16299.19)

CPU: 2.53 GHz

Memory: 4GB

Intel HD Graphics Core i5

Direct X 12

GPU Driver Version: 8.15.10.2900

 

 

Anyone have an idea of ​​the reason for this problem and how to solve it?

Is it possible to download the beta yet?

 

 

I thank the help of all you.

 

Tiago

Topics

Download install and licensing, Product performance

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23.4K

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Adobe Community Professional ,
Oct 30, 2017

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What date is given for the drivers? What number is given for Direct3D DDI?

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Oct 30, 2017

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Hey Tiago,

For helping to us know us better can you please share a screenshot of your DxDiag panel?

Thanks,

Ankush

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Community Beginner ,
Oct 30, 2017

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Hi,

This image:

dxdiag.png

Thanks

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Oct 30, 2017

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Hey,

Thanks for reporting the issue, we have logged in a bug as it should have been worked for you.

Will update you accordingly.

Regards,

Ankush

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Community Beginner ,
Oct 31, 2017

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Hi,

Thanks for your help.

Could you tell me if it's still possible to install the Beta version of XD? This version was installed and working and I have projects being developed in XD.

Thanks,

Tiago Battoni

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Oct 31, 2017

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For now, this doc will give you the answer for your query regarding beta - Closing the Adobe XD Beta program.

However, we are looking into your concern and shall try to enable you for Xd 1.0 as soon as possible.

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Community Beginner ,
Oct 31, 2017

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HI,

Thank you for the informations.

I look forward to updates and solutions.

Thanks,

Tiago Battoni

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Adobe Employee ,
Nov 03, 2017

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Is there any way you can update your system's GPU drivers? It looks like it's the culprit in this case.

-Elaine

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Community Beginner ,
Nov 04, 2017

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Thanks for your suggestion.

I searched for new drivers on Intel's website and also using Drive Booter but the feedback information is that I already have the latest version of the drivers.

Thanks,

Tiago Battoni

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Adobe Employee ,
Nov 07, 2017

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Hi Battoni,

Thank you for the info. We will have to get in touch with you for further investigation. Please send me your Adobe ID, location, and phone number over a private message. Click my picture and use the Message button.

Thanks,

Preran

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New Here ,
Jan 24, 2018

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Hi,

I have the same problem. Driver version 8.15.10.2900 and I can't install the Adobe XD. Any new information about that issue?

Regards,

Martin

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New Here ,
Mar 08, 2018

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Martin
same here....
I have the same problem. with the exact same driver..

Regards

Chamith

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New Here ,
Mar 08, 2018

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New Here ,
Nov 03, 2018

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Worked also with mine dell inspiron 1564. Enormous thank you for sharing this!!!

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New Here ,
Jun 25, 2019

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New Here ,
Jan 07, 2020

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I tried but doesn't worked for me 😞

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New Here ,
Apr 16, 2018

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I have same problem, and can't install XD, driver version is compatible 8.15.10.2900.

Come on Adobe we pay for your product we should be able to install it.

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Adobe Employee ,
Apr 16, 2018

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We will do our best to help. Can you share the info I requested in post 10 over a private message? Do remember to share the URL of this post as well.

Thanks,

Preran

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New Here ,
Aug 12, 2018

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Hi, i cant download..Can you help me?

My problem:This computer does not meet the minimum operating system requirements for XD CC. Refer to the system requirements in the Help documentation for a full list of hardware and software requirements.

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